Shipping policy

Shipping Policy

At Metacarbon, we want your experience with us to be as seamless as possible—from the moment you place your order to the day it arrives at your doorstep. Below are the details of our shipping process:

Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Timelines

  • Domestic (within India): Orders are typically delivered within 3–7 business days, depending on your location.

  • International: Delivery timelines may vary between 7–15 business days, based on destination and customs clearance.

Shipping Charges

  • Domestic Orders: Free shipping on orders above ₹X (you can decide), standard rates apply otherwise.

  • International Orders: Shipping rates are calculated at checkout based on your delivery location. Please note that customs duties or import taxes (if applicable) are the responsibility of the customer.

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your package’s journey.

Delays

  • While we work closely with our delivery partners to ensure timely shipping, occasional delays may occur due to factors beyond our control (such as weather, courier issues, or customs delays). We appreciate your patience and understanding in such cases.

Address Information

  • Please ensure that your shipping address and contact details are entered correctly at checkout. Metacarbon will not be responsible for orders delayed or returned due to incorrect details provided by the customer.

Support

  • If you have any questions about your order or need help with shipping, feel free to reach out to us at sutututu.com@gmail.com / +91 8105004380.